Apple iOS 5 BETA Breaks iDialog

John | Uncategorized | Thursday, June 9th, 2011

iOS 5 BETA software for iPhone and iPad devices doesn’t play nice with iDialog

iDialog icon7-plain

User are reporting that installing Apple’s recently released iOS 5 BETA operating system for iPhone and iPad devices is causing a hiccup with using iDialog.

User who have installed the update are getting the following error in iDialog when trying to log-in to their organization’s OCS or Lync systems:

Logon Failed, User not authorized.  CWA did not return a ticket.

We’re investigating the issue and will hopefully be able to respond with a solution or workaround as soon as possible. 

In the meantime, please don’t upgrade to the iOS 5 BETA if iDialog is a critical application for you.

10-June UPDATE:  We have identified the cause of the issue and are working on a fix.  The fix will be in the 2.0.6 update, not the forthcoming 2.0.5 update which is already in the Apple Approval queue.

Regards,

-John

John Lamb, Modality Systems

29 Comments »

  1. What about iDialog Pro? I tested this fine last week, but the 3 day license expired. I am trying to purchase a license now, but getting no where. thanks

    Comment by Marc — 28 June, 2011 @ 3:35 pm

  2. Hi Marc,

    Thanks for the feedback. I’ve contacted you offline to get your iDialogPro trial codes setup.

    Regards,
    -John

    Comment by John — 28 June, 2011 @ 6:25 pm

  3. Is there a set up how-to, I am having trouble with the client side certificate. I can log on to the CWA server through various explorers, but not through your app?

    Comment by Matt — 30 July, 2011 @ 10:46 am

  4. Matt,

    I’ll reply offline with instructions. We’ll get the client-side cert guide published this week.

    -John

    Comment by John — 30 July, 2011 @ 4:08 pm

  5. What is the client certification password where can I get one?

    Comment by marie — 19 September, 2011 @ 8:57 pm

  6. Hi,

    You should only be seeing a client certificate password prompt if you’ve installed a client certificate for authentication to your corporate system. In this case, the password is your password for the certificate (we don’t know what it is).

    If you need further assistance, please log a support request at http://modalitysystems.com/software/idialog/support/

    -John

    Comment by John — 19 September, 2011 @ 11:59 pm

  7. I am getting an error message 1005.. can you please help

    Comment by Mahesh — 15 November, 2011 @ 1:00 pm

  8. Hi Mahesh,

    I’ve forwarded your request to idialog support.

    -John

    Comment by John — 15 November, 2011 @ 3:32 pm

  9. I am also getting a 1005 error. Was there any resolution on this?

    Comment by Naived — 22 November, 2011 @ 3:30 am

  10. Hi Naived,

    The error message 1005 usually indicates that you are entering an incorrect server URL into iDialog. Can you make sure that you are entering in the CWA (Communicator Web Access) server URL into iDialog. This is not the same address that Lync/Communicator desktop app uses. (It should look like https://foo.domain.com, not sip.domain.com)

    If you are not sure if you are using the correct server URL, we would recommend contacting your IT department and they should be able to give you the correct URL (if they have deployed a CWA server).

    -John

    Comment by John — 22 November, 2011 @ 6:41 am

  11. Hi John,

    Thanks for the update. I did check the URL and use the correct im.domain.com URL that is being used. This has led to a new error – Login Failed. Not Found error.

    Do let me know how do I go about resolving this.

    Thanks and regards,
    -Naived

    Comment by Naived — 23 November, 2011 @ 10:11 am

  12. Got it Fixed :)

    Thanks,
    -Naived

    Comment by Naived — 23 November, 2011 @ 12:33 pm

  13. i have tried using your 3 day trial but it does i encountered the “Request to CWA Server Timed Out” message consistently. i dont think we have a cert license so i did not put that in.

    Comment by Nicholas — 29 November, 2011 @ 9:25 am

  14. Hi Nicholas,

    Please submit support requests through our web site: http://www.modalitysystems.com/software/idialog/support/ so that we can track the issue.

    It sounds like your organization may not have a CWA Server deployed. Can you confirm if that is the case?

    -John

    Comment by John — 29 November, 2011 @ 3:59 pm

  15. i have purchase idialogpro. am using it well on my ipad. i also have an iphone, do i have to purchase again to install it on the iphone?

    Comment by Nicholas — 12 December, 2011 @ 8:02 am

  16. I have version 2.0.8 of iDialog installed onto my 4s iphone and I am also getting the server error code of 2005. I an using the same URL I use when connecting with my laptop over the internet.

    Please advise if there is still an issue with iDialog

    Comment by Debi — 29 February, 2012 @ 7:20 am

  17. Hi Debi,

    This issue is resolved, so you should not be experiencing this problem. I will open a ticket with our iDialog support team and ask them to contact you.

    Thanks!
    -John

    Comment by John — 29 February, 2012 @ 6:45 pm

  18. I got the trial version of Dialog 2.0.8 into my iphone 4s but i get the error 1005
    my server url is pool1.oconline.microsoftonline.com but it does not work,
    i think is becuase of the trial version?

    Comment by Miguel ortuno — 3 April, 2012 @ 1:11 pm

  19. Hi Miguel,

    The error indicates that your CWA server name could not be resolved. The FQDN you provided doesn’t look like a CWA URL. Your URL should be something that you can also get to in a web browser, like https://im.modalitysystems.com

    Unless your trial has expired, the trial version should work fine.

    Thanks,
    -John

    Comment by John — 3 April, 2012 @ 4:14 pm

  20. I am getting the “Logon failed User Not Authorized CWA did not return a ticket” error. Can you help point me in the right direction?

    Comment by Duke — 6 July, 2012 @ 6:36 pm

  21. Hi, I having the error: user not authorized CWA did not return a ticket with iPhone 4s and your app for communicator idialog pro. Could you help me to revolve this issue please?

    Comment by Cesar — 12 July, 2012 @ 3:53 pm

  22. Hi,

    I’ve purchase iDialog 2.0.8 version and use the external server name or IP adress mentioned on OCS. But I always have the “Server returned the error code:-1005″ message.

    What can I do ?

    Regards

    Comment by Benoit — 19 September, 2012 @ 4:03 pm

  23. Hi Benoit,

    You’ll want to use your CWA server URL, not the external server address (Edge Server) specified in the Lync or OCS client.

    Please contact us for support through our web site if you need further assistence.

    -John

    Comment by John — 21 September, 2012 @ 12:24 am

  24. I am getting a “Request to CWA Server Timed Out” error from your app on both my iPhone and iPad. I have used your app for a long time with no issues. I’m currently running version Pro 2.0.8 on the iPad and non-pro 2.0.8 on the iPhone. Both are getting the same error. Can you help?

    Comment by Kate — 25 September, 2012 @ 7:54 pm

  25. Hi Kate,

    Did you upgrade to iOS6 recently on your devices? We have had a couple of reports if users experiencing issues with iOS6. We’re looking into it and will report back when understood/resolved.

    In the future, please direct iDialog support inquires via email to “idialog at modalitysystems dot com” to ensure that we can provide a prompt response.

    -John

    Comment by John — 25 September, 2012 @ 8:03 pm

  26. Update: iDialog works on iOS6 and there are no known issues at this time. The problem several users are experiencing is an issue with a CWA server being down at one particular large iDialog customer. This will only impact employees of that particular organization.

    -John

    Comment by John — 26 September, 2012 @ 5:41 am

  27. i get the same cwa server timeout error. i am on iphone 5. any ideas?

    Comment by thomas — 26 September, 2012 @ 9:40 pm

  28. PLEASE READ if you work for GLAXO SMITH KLINE:

    We’ve validate iDialog on iOS6 & iPhone 5 devices and there are no known issues.

    We’re getting dozens of reports from users at GSK of not being able to connect using iDialog. We’ve investigated and found that the issue is that GSK’s Communicator Web Access (CWA) servers are no longer available from the Internet, even though users can connect to the server internally.

    Please contact your internal IT helpdesk to report the issue. If you work in IT and would like our assistance resolving the problem, please contact us via the iDialog support email address.

    Kind regards,
    -John

    Comment by John — 26 September, 2012 @ 9:47 pm

  29. Same issue this time with IOS 6

    Comment by Jose Rosa — 27 September, 2012 @ 8:42 pm

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